April 20, 2021
Syracuse, NY— Reinforcing its reputation for providing world-class, concierge service, Bankers Healthcare Group (BHG) —the source of the most innovative financial solutions available on the market today and the creator of the largest community bank loan and product network in the country — is proud to be named an Organization of the Year in the 2021 Excellence in Customer Service Awards presented by Business Intelligence Group.
The annual program recognizes the teams who help businesses better communicate with their clients to provide a differentiated level of customer service. This is BHG’s second consecutive win.
“For nearly two decades, BHG has provided more than $7 billion in financial solutions. This longevity and success wouldn’t be possible without our team’s dedication to empathetic problem-solving and proactive support for every client we serve,” said Al Crawford, Co-Founder, Chairman and CEO of Bankers Healthcare Group. “We are honored to be recognized for our industry-leading customer service, and we look forward to continuing this momentum throughout 2021.”
BHG’s Client Services team is committed to speed, professionalism, and respect when providing support to clients. Last year, the team resolved an average of 5,242 inquires each month, a staggering 93% increase from the year prior. The average response rate for each inquiry was just over 10 minutes with an average resolution time of 32 minutes, leading the industry in fastest response times. During COVID-19, the BHG Client Services team assisted customers with over 5,000 unique loan deferrals, all of which have been resolved.
BHG measures the performance of customer success through third-party review sites, where it is highly ranked from client feedback. The Better Business Bureau lists BHG as an Accredited business with an A+ ranking, and business review sites Trustpilot and TrustLink rate BHG 4.5 stars and 4.7 stars out of 5, respectively.
“On the frontline of our uncertain times are customer service professionals and suppliers without whom we wouldn’t be able to live as comfortably as we have for the last year,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “It is our honor to recognize BHG as they are leading by example and making real progress on improving the daily lives of so many.”
Organizations from across the globe submitted their recent innovations for consideration in the Excellence in Customer Service Awards. Nominations were judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.
To learn more about BHG, listen to this podcast episode with BHG’s Director of Client Services as he discusses the evolution of the team over the past ten years.
About Bankers Healthcare Group
BHG is transforming the financial industry; leveraging the power of data, analytics, and cutting-edge technology to become not only the number one source for professional loans, but the creator of the largest community bank loan and product network in the country.
Since 2001, BHG has originated more than $7 billion in loan solutions to top-quality borrowers, which community and midsize banks can access via a state-of-the-art loan delivery platform. Building on nearly two decades of innovation, BHG and its family of brands now offer a full suite of financial solutions that span business, consumer, and SBA 7(a) loans, credit cards, collection services, risk management services, and point-of-sale financing with a focus in patient lending.
With record growth year after year, BHG continues to be recognized regionally and nationally: earning a spot on the Inc. 5000 for 14 years running and receiving accolades from Great Place to Work® and Fortune magazine, among others. BHG is partially owned by Pinnacle Bank (PNFP) and has headquarters in Davie, FL and Syracuse, NY.
About Business Intelligence Group
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.