FAQ: About our company

BHG Financial offers attentive, concierge-style customer service staffed by real people right here in the United States. You can reach out through our Contact Us form. You can also contact us at 866-588-7910 or customerservice@bhg-inc.com.

BHG Financial is open Monday – Friday from 8 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 12 p.m. ET.

In business for 20+ years now, BHG Financial is highly attuned to the borrowing needs of accomplished professionals, and our customer reviews and ratings reflect that. 

We encourage you to browse our reviews on Trustpilot to learn more about BHG directly from our customers. 

Yes. BHG Financial is accredited by the Better Business Bureau and has an A+ rating.  

BHG Financial was founded in 2001.

BHG Financial is an online, direct lender that offers unsecured loans to high-earning professionals, successful small business owners, and entrepreneurs. We specialize in online lending and combine a traditional banking approach with fintech solutions.  

BHG maintains rigorous security standards to safeguard customer data. We have completed our SOC 2 Type 2 examination in accordance with American Institute of Certified Public Accountants (AICPA) standards: SOC for Service Organizations. 

This credential is a globally recognized security standard that evaluates how organizations manage customer data based on security, availability, and confidentiality.

BHG has also won the Fortress Cybersecurity Award multiple times for our best-in-class data security.

BHG Financial’s mission is to provide exceptional financing that customers need and deserve, allowing them to achieve continued success. Our company values include doing the right thing, staying flexible, and working hard together as a team.

BHG Financial sponsors many initiatives in local communities near our headquarters based in southern Florida and upstate New York. We gravitate toward causes that focus on healthcare, education, and ending poverty.

BHG partners with Make-a-Wish® and the Kevin Love Fund. We also spearhead programs that provide support to communities dealing with climate-related disasters.

Yes, BHG Financial is BBB accredited and has held an A+ rating since 2018. BHG Financial upholds the highest standards of trust and transparency—values that guide how we serve every customer.

No, BHG Financial is not a bank. While we work closely with a nationwide network of partner banks to fund many of our loans, BHG Financial does not accept deposits or offer checking or savings accounts.

Yes, BHG Financial is a direct lender for both personal and business loans, extending funding to high-earning professionals and small business owners across a wide range of industries who are seeking tailored financing solutions.

Ambitious, strategic, and credit-strong borrowers work directly with BHG Financial throughout the lending process. This hands-on approach makes the experience clear and efficient, and is designed to help them achieve their financial goals from start to finish.

Although loans are funded through partner banks, BHG Financial manages the entire process for every borrower. In addition, the BHG Loan Hub, a network of over 1,700 banks nationwide, provides business owners with access to high-quality financing options, flexible terms, and the support they need to grow their business or manage their finances with confidence.

BHG Financial is a privately held company founded in 2001 by leaders Albert Crawford, Eric Castro, and Bobby Castro, and today, Albert Crawford serves as both CEO and Chairman of the Board.

In addition, BHG Financial has a strong strategic partnership with Pinnacle Financial Partners Inc. (PNFP), a leading publicly traded financial institution. This gives BHG Financial the unique advantage of combining the agility of a private company with the stability and resources of a major banking partner.

Yes, BHG Financial is a U.S.-based financial services company founded in 2001 that provides personal and business loans nationwide. BHG has funded more than $28 billion in loans, helping people in every stage of life pay for what matters most.

BHG Financial maintains a verified profile with thousands of customer reviews on Trustpilot and holds an A+ rating with the Better Business Bureau (BBB).

You can learn more about our company history, leadership, and partnerships on our About page.